Perhaps the most dodgy aspect of travel agency practice in Australia is the pushing of ‘preferred’ products onto customers. The applications can, for example, save a customer’s worldwide ID information, travel slants, and installment related components. Also, a travel agent acts for both the supplier and the purchaser of travel and travel related services. Travel agnecies get good deals, so you’ll either end up paying the same amount of money overall that you wouldve done without travel agency and get a better standard – or pay less and get the same standard.
Travel agencies have been accused of employing a number of restrictive practices, the chief of which is known as ‘racking’...Read More